Refund policy

Return Policy:

Return Window:
We offer a 30-day return window. You have 30 days from the date of delivery to request a return.

Eligibility for Returns:
To be eligible for a return, the item must be in the same condition that you received it: unused, with tags (if applicable), and in its original packaging. Returns are only accepted for products that are defective or damaged upon arrival, or for non-defective products that are in unused condition. You’ll need to provide proof of purchase.

Non-returnable items include:

  • Custom or personalized products

  • Final sale or clearance items

  • Perishable goods (such as food, plants, or flowers)

  • Personal care items (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

How to Request a Return:
To initiate a return, please contact us at zach@siliconsurgeon.com. Provide your order number and the reason for the return. Once your return request is reviewed, we will guide you through the return process and provide return instructions.

Return Shipping:
The customer is responsible for the return shipping costs unless the item is defective or damaged.

Refund Processing Time:
Once we receive the returned item and it’s inspected, we will notify you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days.

Exchanges:
If you wish to exchange an item, we recommend returning the original item and placing a new order for the replacement.

European Union 14-Day Cooling-Off Period:
For items shipped to the European Union, you have the right to cancel or return your order within 14 days without justification, provided the item is unused, in the same condition you received it, with tags, and in its original packaging.

Damages and Issues:
Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can resolve the issue.

Refunds:
If your return is approved, a refund will be issued to your original payment method. Please note that it can take additional time for your bank or credit card company to process the refund.